At 9ph10, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have under Philippine law.
Privacy Commitments at a Glance
All data transmitted to and from 9ph10 is secured by 256-bit SSL/TLS encryption.
We comply with the Philippine Data Privacy Act of 2012 in all data handling activities.
9ph10 never sells or rents your personal information to third-party marketing firms.
You can request access to, correction of, or deletion of your personal data at any time.
Your data is used only for the purposes described in this Policy — nothing outside its scope.
We retain data only for as long as legally required and then securely delete it.
This Privacy Policy ("Policy") is issued by 9ph10 ("9ph10," "we," "us," or "our"), the operator of the online gaming platform at 9ph10.co. It describes how 9ph10 collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who register for, access, or use the 9ph10 Platform and its related services.
9ph10 takes the privacy of Filipino players seriously. We are committed to handling your personal information responsibly and in accordance with Philippine Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission ("NPC").
By creating a 9ph10 account or using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein. This Policy is incorporated by reference into the 9ph10 Terms & Conditions.
9ph10 collects only the personal information that is reasonably necessary to provide our gaming services, meet legal obligations, and keep the platform safe and fair. The categories of personal data we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | KYC verification, age verification (21+), AML compliance |
| Contact Data | Philippine mobile number, email address (if provided) | Account registration, OTP delivery, support communications |
| Financial Data | GCash number, Maya account, bank account name and number (BPI, BDO, Metrobank) | Processing deposits and withdrawals, fraud prevention |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Game dispute resolution, responsible gaming monitoring, RTP validation |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform optimization |
| Usage Data | Pages visited, features used, click-through behavior, time on platform | Product improvement, personalization, marketing analytics |
| Communications Data | Live chat transcripts, support ticket content, feedback submissions | Support quality, dispute evidence, training purposes |
9ph10 collects information you provide directly, including at account registration (mobile number, password), during KYC verification (government-issued ID, selfie verification), when making deposits or withdrawals (GCash or bank details), and when communicating with our support team via live chat.
When you access the 9ph10 Platform, we automatically collect technical and usage data through server logs, cookies, and similar tracking technologies. This includes your device's IP address, browser type, operating system, screen resolution, pages accessed, and session duration. This data helps us maintain platform security and improve the user experience for Filipino players.
9ph10 may receive personal data from third-party service providers in limited circumstances, including: (a) payment processors (GCash, Maya, InstaPay-linked banks) who confirm transaction status; (b) identity verification providers engaged for KYC purposes; and (c) fraud detection and AML screening services. All such third parties are contractually required to handle your data in compliance with applicable Philippine privacy law.
9ph10 uses your personal information for the following purposes:
Under the Data Privacy Act of 2012, 9ph10 processes your personal data on the following legal grounds:
9ph10 engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include: payment processors (GCash/Maya APIs, InstaPay-connected banks), KYC verification providers, game technology providers (JILI, PG Soft, Pragmatic Play, Evolution), cloud infrastructure providers, and customer support platforms. All are contractually bound to process data only as instructed by 9ph10 and in compliance with Philippine privacy law.
9ph10 may disclose personal information to government authorities, law enforcement agencies, regulatory bodies (including PAGCOR and the AMLC), courts, or other public authorities where required or permitted by Philippine law — including in response to lawful requests, subpoenas, court orders, or to prevent or investigate fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, restructuring, or sale of assets involving 9ph10, your personal data may be transferred to the acquiring or successor entity, subject to equivalent privacy protections. You will be notified of any such transfer that materially affects your rights under this Policy.
9ph10 does not sell, rent, trade, or otherwise transfer your personal information to external parties for their own marketing or commercial purposes. This commitment is absolute and unconditional.
The 9ph10 Platform uses cookies and similar technologies to enhance your experience and maintain session continuity. Cookies are small data files stored in your browser.
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core Platform features at 9ph10. Mobile browsers on Android and iOS have equivalent cookie management settings accessible via browser privacy settings.
9ph10 implements a multi-layered security framework to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Key security measures include:
Despite these measures, no system is completely immune to security breaches. In the event of a personal data breach that is likely to result in risk to your rights, 9ph10 will notify affected players and the National Privacy Commission in accordance with NPC Circular 16-03 (72-hour breach notification requirement).
9ph10 retains personal data for as long as is necessary for the purposes outlined in this Policy and as required by applicable Philippine law. Specific retention periods include:
Following the applicable retention period, personal data is securely deleted, anonymized, or pseudonymized in a manner that makes re-identification not reasonably practicable.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9ph10:
To exercise any of these rights, contact 9ph10 customer support via live chat (available 24/7 in English and Filipino). 9ph10 will respond to all valid data privacy requests within ten (10) business days. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
The 9ph10 Platform is strictly intended for users who are 21 years of age or older. 9ph10 does not knowingly collect personal data from individuals under 21 years of age. If 9ph10 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent — and in contravention of applicable Philippine gaming regulations — we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian and believe that a minor under your care has created a 9ph10 account, please contact 9ph10 support immediately via live chat so that we can investigate and take appropriate action.
Some of 9ph10's service providers — including game technology providers, cloud infrastructure services, and analytics platforms — may operate servers located outside the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, 9ph10 ensures that appropriate safeguards are in place, including: (a) contractual data processing agreements that require the recipient to apply data protection standards equivalent to those under Philippine law; or (b) transfer to jurisdictions recognized by the NPC as providing an adequate level of data protection.
Such transfers are made solely to support the delivery of 9ph10's gaming services and are conducted in compliance with Section 21 of the Data Privacy Act and applicable NPC guidelines on cross-border data flows.
9ph10 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or technology. When material changes are made, 9ph10 will notify registered account holders via in-platform notification or SMS to their registered Philippine mobile number, at least seven (7) days prior to the changes taking effect.
The "Effective Date" at the top of this Policy will be updated to reflect the date on which the current version took effect. Your continued use of the 9ph10 Platform after the effective date of any revision constitutes your acceptance of the updated Policy.
9ph10 has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable data privacy laws. The DPO can be contacted for questions, requests, or complaints related to personal data handling at 9ph10.
Customer Support (24/7): Live chat on 9ph10.co — available in English and Filipino.
Email (plain text — not a link): [email protected]
For formal data privacy complaints or NPC-related inquiries, written correspondence may be submitted via the live chat system or by email. 9ph10 aims to acknowledge all privacy-related inquiries within three (3) business days and to provide a substantive response within ten (10) business days.
Your personal data is secured, never sold, and handled in compliance with the Philippine Data Privacy Act. Color Game, live casino, JILI slots, sports betting, sabong, and bingo — all protected by the 9ph10 privacy framework. Must be 21 years or older to play.
Must be 21+ to play. Gambling involves financial risk. Please gamble responsibly. 9ph10 operates in alignment with PAGCOR gaming guidelines.